Cancellation and refund policy

Last updated: 25 October 2026

Student plans (KS3 £2.99, GCSE £4.99 a year)

During the 7-day free trial: cancel and you pay nothing.
Within 14 days of your first payment: email us and we will refund it in full.
After 14 days: cancel any time to stop the next renewal. You keep access until the end of the year you’ve paid for. We don’t refund part-years, except where the law requires.
Renewals: we email you before each renewal. If you forget to cancel, email us within 14 days of the renewal charge and we will refund it.

Holiday workshops and passes

Within 14 days of booking: you can cancel for a full refund of any session that hasn’t happened yet.
Sessions within the 14 days: if you book a session that takes place within 14 days and then attend it, you agree that you can’t cancel that session once it has been delivered.
Passes: after 14 days, passes aren’t refundable, except where the law requires. If we cancel a session, we will offer another date or a refund for that session.

Teacher plans

Cancel during the 14-day free trial and you pay nothing.
After the trial, cancel any time to stop the next renewal and keep access to the end of the paid year.

School plans and Reflect & Reset

Schools can cancel before the renewal date to stop the next charge, and keep access to the end of the paid year.
Payments for the current year aren’t refundable once the plan has started, unless we can’t provide the service.
Purchase orders can be withdrawn free of charge before access is set up.

How to cancel or ask for a refund

Cancel from your account page, or email admin@echoitgroup.com with your name and the email address you signed up with. Refunds go back to the original card within 14 days.

Teach io is provided by Echo IT Group, the trading name of Richard Evans, sole trader, 40 Linley Wood Road, Walsall, WS9 0JZ. See also our terms and privacy notice.